Arrow Financial Services

Jargon Buster

About Us


Arrow Financial Services, located in the commercial centre of the city of Chester, is a Chartered firm of Financial Planners owned and run by Directors Bill Hughes and Dave Jacobsen, supported by their fully qualified team of advisors and experienced clerical assistants.

Bill and Dave have over 50 years' combined experience in the financial services industry and aim to offer clients jargon-free financial advice, value for money and first class customer service.

In January 2014, after six great years on Watergate Street, Chester, Arrow Financial Services moved to a new office, located at 4 Friarsgate, (off White Friars) also in Chester.

In Decemeber 2015, after just under two years at 4 Friarsgate, Arrow Financial Services moved to our new offices, and are now located at 1 Grey Friars. Our conveniently located office is easy for all Chester based businesses to access and for all our current and future clients to visit. Furthermore providing a perfect location from which Arrow can liaise with other professional organisations whom may be of assistance to our clients.

Through exceptional growth over the last six years Arrow now have ten fully qualified financial advisers who assist companies and individuals with; Investments, Personal Pensions, Corporate Pensions, Auto Enrolment, Investment Planning, Retirement Planning, Estate Planning, Income Protection, including Business Protection and Tax Assistance. We also hold an additional license which allows us to advise on Occupational Pension Schemes which is an important consideration for all our corporate clients.

To ensure client privacy and confidentiality our offices include a board room for meetings with commercial clients and private smaller meeting rooms for one to one discussions for private clients. In addition we offer to make home visits for clients who would prefer to see us in the comfort of their own home, or indeed at their place of work.

Contact us now by clicking here, we know that the information we will provide you with in our initial, no obligation meeting will more than pay for your time.

Meet the Team

Dave Jacobsen avatar

Dave Jacobsen Director & Independent Financial Adviser

Dave is a founding director of ArrowFS. His career started within the Bancassurance industry nearly 30 years ago. He has worked as both a manager within the private client arm of the Prudential and as a director of a firm of Independent Financial Advisers in the South West. His experience in consultative holistic financial planning has enabled the business to build a proposition that has attracted new clients and new advisers to a better way of working.

Dave originated from North Wales and now lives in Chester.

Bill Hughes avatar

Bill Hughes Director & Independent Financial Adviser

Bill is a founding director of ArrowFS and has over 25 years experience in the financial services industry. His most recent role, prior to Arrow, was advising clients within the corporate arm of Barclays Bank. Bill holds the coveted status of Chartered Financial Planner and is also qualified to advise on occupational pensions.

Bill is married with 2 children and when time allows enjoys playing golf and following Everton.


Darren Jacobsen avatar

Darren Jacobsen Independent Financial Adviser & Mortgage Adviser

Darren joined Arrow Financial Services in 2009 as a mortgage adviser. Since then he has been awarded the Diploma in Financial Planning and he is Currently working towards the Chartered status.

Before joining Arrow, Darren gained his degree in Business Economics from Durham University.

Darren is a fluent Welsh speaker and enjoys running in his spare time

Richard Medlicott avatar

Richard Medlicott Independent Financial Adviser

Richard is a Chartered Financial Planner and a “Fellow of The financial Planning Society”, the highest award of the CII.

He joined Arrow Financial Services in October 2012. Previously he had worked in HSBC for 7 years as a Financial Planning Advisor. Before that he earned his Degree in Accountancy from Cardiff University.

Richard enjoys playing rugby in his spare time and is a fluent Welsh speaker.

Sue Allison avatar

Sue Allison Independent Financial Adviser

Sue joined ArrowFS in May 2011 having worked for many years with both Woolwich Independent and Barclays Bank. She has a wealth of experience dealing with clients on the Wirral where she is actively involved with a number of charities.

Mike Ryan avatar

Mike Ryan Independent Financial Adviser

Mike joined ArrowFS in May 2011, having worked for Barclays Corporate as an Independent Adviser for a large part of his career and prior to that he was an adviser with a national insurance company. Mike lives with his family in Liverpool and enjoys golf and fishing in his spare time.

Chris Hargreaves avatar

Chris Hargreaves Independent Financial Adviser

Chris joined ArrowFS in 2013, having latterly worked as an IFA within an accountancy practice. A number of his clients have medical backgrounds. He is currently working towards his Chartered status.

Damian Looker avatar

Damian Looker Independent Financial Adviser

Damian joined ArrowFS in 2014. His career in financial services began many years ago with Prudential and he has been an IFA since 1999. Damian enjoys spending time with his young family and playing golf.

Julie  Donnelly avatar

Julie Donnelly Compliance Co-ordinator / Paraplanner

Julie joined ArrowFS in 2012, having previously worked at both Barclays and HSBC. She is currently studying towards further qualifications as a Para Planner and Compliance Co-ordinator. Julie lives on the Wirral with her young family.

Eddie Gamon avatar

Eddie Gamon Independent Financial Adviser

Eddie's career in the finance world started in 1989 with Prudential as a financial consultant. Over the last twenty five years Eddie has built a wealth of experience and knowledge within the financial services sector and he is based in London. Eddie provides clients across the South of England, with a personalised and holistic approach to financial planning and employee benefits (including Group Personal Pensions), working closely with corporate clients to support their senior board members as well as the wider employee teams. Eddie resides in London and enjoys (sometimes, but not often enough!) following West Ham United both home and away.
Rhian Bright avatar

Rhian Bright Mortgage Consultant

Rhian is our resident Mortgage Adviser. She has joined to drive the Mortgage proposition forward having previously had many years experience running her own Mortgage business within the Chester area.

Nikki Pace avatar

Nikki Pace Office Manager

Nikki joined ArrowFS in 2013 as an administrator. Since then she has become an invaluable member of the team and now runs the back office for our business. Nikki is from Chester and has many years experience carrying out similar roles.

Gavin Kane avatar

Gavin Kane Business Support DipPFS

Gavin provides our Arrow Financial Services clients with essential Business Support. He joined the Arrow team in February 2015 and has strong financial background through his previous career with HSBC where he worked for 10 years. Gavin joined HSBC after graduating from the University of Wales, Aberystwyth where he attained a degree in Business and Management.

Seeking to broaden his skill set further Gavin was studying towards a Diploma in Regulated Financial Planning which he has now completed. Gavin is now looking to develop further in the Financial Planning sector by earning his Chartered status.

He enjoys watching football in his spare time.

James Cleave avatar

James Cleave Business Support Administrator

James joined Arrow in August 2015, He has had experience in customer service from his time working at Chester Zoo. James has Recently Graduated from University with a degree in Business Accounting. He provides Administration Support to Nikki Pace the Office Manager in the day to day running of the business as well as assisting our advisor team. James enjoys playing and watching football in his spare time as well as training and competing in the Martial Art of Karate.

Jake Henderson avatar

Jake Henderson Office Administrator

Jake is the newest edition to the Arrow team. Jake has had a wealth of retail and customer service experience, ranging from a consumer electrical shop to working in a financial call centre. His passion and understanding of technology, as well as his dedication to quality customer service, make him a great addition to the administration team. In his spare time Jake enjoys writing music and creating video games.

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