Arrow Financial Services aims to excel in the provision of financial services, to understand and meet our customer’s needs and to provide a stable and rewarding environment for those who work with and for us.
We wish to add value to the lives of our clients and colleagues, and to share our successes with all involved.
We value integrity and wish to promote the highest levels of performance and compliance though honest and forthright relationships.
Core Values and Business Practices
Honesty, Integrity and Respect:
- We will build open and honest relationships of trust with all of our stakeholders.
- We will take time not only to listen, but also to hear.
- We will view each of our clients as an individual, and will provide jargon-free financial advice at a level and depth to suit individual needs.
- We will value and learn from diversity – treating people equally whilst respecting their differences.
- We will respect and comply with our professional and legal obligations.
- We will ensure that we are knowledgeable and informed on changes in requirements or legislation.
- We will treat our clients fairly, and will not put our interests above those of our clients.
- We will make and retain appropriate records.
- We will clearly define our service.
- We will create positive customer outcomes by delivering our promises – on time, every time.
- We will communicate clearly and promptly.
- We will consistently deliver value and foster long-term relationships.
The Pursuit of Growth and Learning:
- We will ensure that our team are exactly that – a team, and will promote and support professional development at all levels.
- We will lead by positive example at all times, encouraging others to share our values.
- We will foster a collaborative and mutually supportive environment.
- We will value customer feedback, perceiving it as opportunity for improvement.
- We will provide the highest standard of financial advice and service, whilst actively seeking continuous improvement.
- We will pursue ways of further developing our business, service and outcomes.
- We will strive to be the best.
We will never stop trying.